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The original files and the archives are so large with so many messages, that it takes a fair amount of time to re-index.
If the computer goes to sleep, it doesn’t complete the indexing.
These issues could have many different roots, and can be fixed by doing different things. When dealing with Microsoft Outlook Search not working, it is important to just keep calm and follow the steps provided here.
To do so, follow these steps: There could be a corrupted pst-file that’s causing the search problems with the Outlook Search Index.I was addressing an interesting issue for a customer today where a user with a shared mailbox would not automatically update.Their primary mailbox updated correctly, only the shared mailbox did not update.To check what you’re indexing in Outlook 2016 just follow this specific path: This is where you can make sure that Outlook has been selected for indexing.
In previous versions of Outlook, you could specify which mailbox or .pst/files within Outlook to index, but in Outlook 2016 you either index Outlook completely or you do not index it at all.
When a user navigates to the shared mailbox and clicks Send/Receive All Folders or Update Folder, it will not update. All other users in the environment do not have issues with shared mailboxes.